Terms & Conditions

1) Privacy

Our Privacy Policy explains how we collect, use, and protect your information. By using this website, you consent to our data practices described in the Privacy Policy.

2) Electronic Communications

When you use our services or contact us via email, forms, or phone, you communicate with us electronically. You consent to receive communications from us electronically, including order confirmations, updates, and support messages.

3) Accounts & User Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

• You agree to provide accurate and complete information.
• You must notify us if you suspect unauthorized use of your account.
• We may suspend or terminate accounts if we believe information is false, activity is suspicious, or Terms are violated.

4) Orders, Pricing & Availability

All orders placed through our website are subject to acceptance and product availability. Prices, offers, and product availability may change without notice.

• We reserve the right to cancel or limit quantities of any order in our discretion.
• In case of pricing or listing errors, we may cancel the order and issue a refund where applicable.
• Images are for representation. Actual product appearance may vary based on packaging updates or batch differences.

5) Shipping, Delivery & Risk of Loss

Delivery timelines are estimates and may vary due to logistics, location, weather, or courier delays. Risk of loss and title of products generally pass to you upon delivery to the shipping carrier, unless otherwise required by law.

• Please ensure your delivery address and contact details are accurate.
• If delivery fails due to incorrect details or unavailability, re-delivery charges may apply.

6) Returns & Issue Reporting

If you receive damaged, incorrect, or missing items, you must contact us within a reasonable time after delivery with order details and supporting images where possible. We may require proof for verification.

• Perishable or consumable products may have restricted return eligibility.
• Resolution may include replacement, partial refund, or store credit depending on the case.
• Any claim raised without sufficient details may take longer to resolve.

7) Intellectual Property

All content on this website (including text, graphics, logos, product names, designs, images, and layout) is owned by Rasania Foods Private Limited or licensed to us and is protected under applicable intellectual property laws.

• You may not copy, reproduce, modify, distribute, or exploit site content without prior written permission.
• “RASA (रसा)” and related branding are trademarks or trade dress of Rasania Foods Private Limited.

8) Disclaimer & Limitation of Liability

Our website and services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

• We do not guarantee uninterrupted or error-free operation of the website.
• We are not liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
• Our maximum liability, if any, will be limited to the amount paid for the relevant order (where permitted by law).

9) Suspension / Termination

We reserve the right to suspend, restrict, or terminate access to the website or services at any time, without notice, if we suspect misuse, fraud, unlawful activity, or breach of these Terms.

10) Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute arising out of or relating to your use of this website, orders, products, or services shall be subject to the exclusive jurisdiction of competent courts in Ahmedabad, Gujarat, unless otherwise required by applicable law.

11) Changes to Terms

We may update these Terms from time to time without prior notice. Updates will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.