Returns, Refunds & Cancellation Policy

Returns

Since our products are perishable in nature, returns are not accepted after delivery. However, in case of wrong, damaged, or defective items, our team will review the issue and provide a suitable resolution.

Refunds

Prepaid Orders

• Refunds for eligible cancellations or valid return cases will be initiated within 48–72 business hours after the product is received and verified at our facility.
• The amount will be credited within 5–6 working days to your original payment method.
• Delivery delays of 2–3 days do not qualify for refunds.

Damaged or Defective Products

• Share clear photos and an unboxing video within 24 hours of delivery.
• After verification, the refund will be processed to your registered account.

Refund Eligibility Guidelines

1. Incorrect Address / Failed Delivery: No refund if delivery fails due to incorrect address, unreachable phone number, or customer unavailability. Reshipping will be done at the customer’s cost.
2. No Refund for Taste Preference: Taste is subjective; refunds will not be provided based on personal likes or dislikes.
3. Mandatory Timely Reporting: Complaints must be raised within 24 hours of delivery.
4. Partially Consumed Products: No refund or replacement for products that are used, partially consumed, or tampered with.
5. Delivery Delays (Courier Issues): Minor delays due to weather, traffic, or courier load are not eligible for refunds.
6. Natural Product Variations: As products are freshly prepared, slight variations in color, shape, or size are normal and not considered defects.
7. Freebies / Promotional Items: No refunds or replacements are applicable on free or promotional products.
8. Accurate Details Required: Incorrect address, pincode, or phone number will void refund eligibility.
9. Marked Delivered but Not Received: Cases will be investigated within 7–10 working days. Refunds will be processed only after courier confirmation.
10. Reshipment Policy: Issues caused due to customer-side errors will require reshipping at the customer’s expense.

Cancellations

• Orders can be cancelled within 2 hours of placing the order.
• A valid reason must be provided at the time of cancellation.

Delayed Deliveries

If your order is delayed beyond the promised timeline, please contact us. Each case will be reviewed and resolved individually.

Missed Items

• Report missing items within 24 hours of delivery.
• Provide your order details for prompt resolution.

Quality Complaints

• Share details along with photos within 24 hours of receiving the product.
• Our team will verify the issue and take appropriate action.

Raising a Complaint

All complaints related to the following must be reported within 24 hours of delivery:

• Product quality
• Damage
• Incorrect delivery

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